Marigold rss feed

Microsoft delivery delays — customer update

Mon, 21 Sep 2026 05:01:00 -0800

We're closing out this issue as our deliverability team has confirmed that bounce rates to Microsoft domains have stabilized within a normal, expected range, and we are no longer seeing the elevated bounce volumes associated with this issue.

As a reminder, this was a receiver-side issue on Microsoft's end throughout, and was not related to your account, your sending, or our platform. We'd like to thank you for your patience while this was resolved on Microsoft's side.

If you are still seeing elevated bounces to Microsoft-domain subscribers, please reach out to our support team so we can investigate further.

Microsoft delivery delays — customer update

Fri, 18 Sep 2026 00:43:00 -0800

We know this issue has now been ongoing for an extended period, and we appreciate your patience while it continues to affect email delivery to Microsoft domains.

To be clear, this remains a receiver-side issue on Microsoft's end — it is not related to your account, your sending, or our platform. Our deliverability team continue to be in contact with Microsoft as they work through this on their side.

In terms of current state: bounce volumes related to this issue have continued to decline over the past week, and are currently at their lowest point since the issue began. That said, rates are still fluctuating, and some customers may continue to experience bounces to Microsoft domains intermittently. We are not yet in a position to mark this issue as resolved, and we're continuing to monitor closely as delivery recovers further.

Microsoft delivery delays — customer update

Wed, 16 Sep 2026 05:02:00 -0800

We are still seeing fluctuations in successful delivery rates to Microsoft domains. We're continuing to monitor closely and make adjustments to mitigate the impact where we can.

This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform.

If possible, we recommend holding off on resending campaigns to Microsoft-domain subscribers that have bounced until the issue is fully resolved.

Microsoft delivery delays — customer update

Thu, 10 Sep 2026 23:23:00 -0800

Delivery to Microsoft domains has improved significantly, though we're still seeing fluctuations in successful delivery rates. We're continuing to monitor closely and make adjustments to mitigate the impact where we can.

This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform. We've been in contact with Microsoft and are continuing to monitor closely as delivery recovers.

In the meantime, we recommend holding off on resending campaigns to Microsoft-domain subscribers that have bounced until the issue is fully resolved.

Microsoft delivery delays — customer update

Mon, 07 Sep 2026 01:24:00 -0800

Delivery to Microsoft domains (Outlook, Hotmail, Live) has improved since last Friday. Some sending IPs are still seeing delays, so you may notice slower delivery to Microsoft addresses on some campaigns while this resolves or elevated soft bounces.

This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform. We've been in contact with Microsoft and are continuing to monitor closely as delivery recovers.

Thanks for your continued patience.

Microsoft delivery delays — customer update

Fri, 04 Sep 2026 05:22:00 -0800

We are continuing to monitor delivery of emails to Microsoft domains. Whilst we have seen some improvement and many emails are getting through, there is unfortunately continues to be a proportion of emails not being delivered successfully.

We'll share an update as soon as we have more information.

Microsoft delivery delays — customer update

Fri, 04 Sep 2026 03:20:00 -0800

We're aware of an issue currently affecting email delivery to Microsoft domains (Outlook, Hotmail, Live). This is a receiver-side issue on Microsoft's end and is being seen industry-wide, with multiple email providers reporting the same behaviour this morning. It is not an indication of a problem with your account, your sending, or our platform. We've raised this directly with Microsoft and are awaiting their response. Mail to other providers is unaffected. We'll share an update as soon as we hear back. Thanks for your patience.

Scheduled Maintenance

Sat, 08 Aug 2026 21:10:00 -0800

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 08 Aug 2026 20:58:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 08 Aug 2026 20:00:00 -0800

We will be undergoing scheduled maintenance on Sunday, 2026-08-09 at 04:00 AM UTC (see your timezone here). The maintenance is expected to last approximately 2 hours.

Customers may experience interruptions when logged into their account. Emails scheduled to be sent may be delayed.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Customers are unable to login to accounts

Thu, 16 Jul 2026 04:16:00 -0800

The application is now working normally and customers can now login without any issues.

Any campaigns scheduled to send during the period the application was unavailable will now send.

Unfortunately, Transactional emails that were triggered during this period won't have been sent and will need to be re-triggered.

Customers are unable to login to accounts

Thu, 16 Jul 2026 04:02:00 -0800

Our team has resolved the issue, and the application is now operating as normal.

We will continue to monitor the situation closely and will update the status page with any further information.

Customers are unable to login to accounts

Thu, 16 Jul 2026 03:40:00 -0800

Our engineering team continues to investigate the issue and is working to resolve it as quickly as possible. While the application is currently unavailable, this does not affect emails that have already been sent — links and images within those emails will continue to work as expected.

Customers are unable to login to accounts

Thu, 16 Jul 2026 03:07:00 -0800

It is not possible to login to Campaign Monitor at this time, our team are aware of the cause and are working to have this sorted as soon as possible.

Issues affecting sign up forms

Sun, 21 Jun 2026 18:57:00 -0800

The incident has now been resolved. Customers should no longer experience issues with sign up forms.

Issues affecting sign up forms

Sun, 21 Jun 2026 18:41:00 -0800

A fix has been implemented, and we are currently verifying that all functionality is working as expected before resolving this incident.

Customers should no longer experience issues with sign up forms. We will continue to monitor performance.

Issues affecting sign up forms

Sun, 21 Jun 2026 16:33:00 -0800

We are currently investigating an issue where sign up forms cannot be edited or previewed within the application. Published sign up forms remain fully functional and are not impacted.

We are working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

Scheduled Maintenance

Sat, 02 May 2026 20:37:00 -0800

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 02 May 2026 20:24:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 02 May 2026 20:00:00 -0800

We will be undergoing scheduled maintenance on Sunday, May 3, 2026 4:00 am UTC (see your timezone here). The maintenance is expected to last approximately 1 hour.

Emails scheduled to send during the maintenance may be delayed and customers may experience interruptions when logged into their account during maintenance.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Problems accessing SMS Sending and Settings

Wed, 01 Apr 2026 18:47:00 -0800

The incident has now been resolved. Customers should no longer experience problems accessing SMS Settings or sending SMS campaigns.

Problems accessing SMS Sending and Settings

Tue, 31 Mar 2026 23:27:00 -0800

Customers that have access to SMS are not currently able to access SMS settings or send SMS campaigns. This issue does not impact email sending or email campaigns. Our engineering team are working on resolving this issue as soon as possible.

Delays importing subscribers

Wed, 04 Mar 2026 02:50:00 -0800

This issue has now been resolved and there are no longer any delays importing subscribers.

Delays importing subscribers

Wed, 04 Mar 2026 02:49:00 -0800

This issue has now been resolved and there are no longer any delays importing subscribers.

Delays importing subscribers

Wed, 04 Mar 2026 02:11:00 -0800

Our engineering team have identified the cause and are now processing the backlog of imports, we currently expect this to be complete in approximately 30 minutes.

Delays importing subscribers

Wed, 04 Mar 2026 01:56:00 -0800

We are currently seeing delays when importing subscribers via the API or within the application. Our engineering team are working on a resolution.

Subscriber imports are delayed

Tue, 03 Mar 2026 02:27:00 -0800

Our engineering team have been able to resolve the issue and imports are now processing normally.

Subscriber imports are delayed

Tue, 03 Mar 2026 00:35:00 -0800

Customers may experience issues importing subscribers to a list. Imports are processing, but they are taking much longer than normal.

Automated Journeys not triggering

Thu, 19 Feb 2026 12:56:00 -0800

The incident has now been resolved. Customers should no longer experience delayed automated journey triggers.

Automated Journeys not triggering

Thu, 19 Feb 2026 12:43:00 -0800

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience delays in triggering journeys, though we are monitoring results.

Automated Journeys not triggering

Thu, 19 Feb 2026 11:29:00 -0800

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent.

Automated Journeys not triggering

Thu, 19 Feb 2026 05:17:00 -0800

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent..

Automated Journeys not triggering

Thu, 19 Feb 2026 04:18:00 -0800

Customers may experience issues triggering automated journeys at this time. Our engineering team are aware and currently investigating. Thank you for your patience.

Scheduled maintenance: Support access & Help center

Tue, 17 Feb 2026 06:00:00 -0800

We have completed the scheduled maintenance of our help center and support environment.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance: Support access & Help center

Fri, 13 Feb 2026 15:00:00 -0800

Due to scheduled maintenance, Campaign Monitor Support will be fully unavailable from Friday, 13 Feb 2026 at 11:00 PM UTC until Tuesday, 17 Feb 2026 at 02:00 PM UTC (see your timezone here)

During this period:

The support team will not be available
The help center may experience periods of downtime
Our in-app chatbot will still be available; however, it will not be able to escalate cases to the support team
Sending emails to support will not be answered immediately, and there is a small risk that some may not reach the team
Premier Plan customers will not be able to access phone support

If you do need help, it’s advised to wait until after Tuesday 17th to contact the support team.

Please share this information with any other users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 31 Jan 2026 21:18:00 -0800

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 31 Jan 2026 20:27:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 31 Jan 2026 20:24:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 31 Jan 2026 20:00:00 -0800

We will be undergoing scheduled maintenance on Sunday, 1st February 2026 at 04:00 AM UTC ( see your timezone here ). The maintenance is expected to last approximately 2 hours.

Emails scheduled to send during the maintenance may be delayed and customers may experience interruptions when logged into their account during maintenance.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Issues accessing CM account

Sun, 18 Jan 2026 16:58:00 -0800

The incident has now been resolved. Customers should no longer experience the access issue.

Issues accessing CM account

Sun, 18 Jan 2026 16:38:00 -0800

We are aware that some customers are experiencing access issues with CM. We are currently investigating and will keep you updated.

Issues importing subscribers

Fri, 07 Nov 2025 11:43:00 -0800

The incident has now been resolved. Customers should no longer experience issues importing subscribers.

Issues importing subscribers

Fri, 07 Nov 2025 11:32:00 -0800

Imports have caught up and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues importing subscribers, though we are monitoring results.

Issues importing subscribers

Fri, 07 Nov 2025 11:04:00 -0800

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

Issues importing subscribers

Thu, 23 Oct 2025 10:00:00 -0800

The incident has now been resolved. Customers should no longer experience issues importing subscribers.

Issues importing subscribers

Thu, 23 Oct 2025 08:53:00 -0800

Issues importing subscribers

Thu, 23 Oct 2025 08:28:00 -0800

A fix is in progress, but customers may continue to experience delays importing subscribers while the backlog of data is processed. We are continuing to monitor the issue and will provide further updates.

Issues importing subscribers

Thu, 23 Oct 2025 06:51:00 -0800

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues importing subscribers.

Issues importing subscribers

Thu, 23 Oct 2025 05:56:00 -0800

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

Scheduled Maintenance

Sat, 18 Oct 2025 21:28:00 -0800

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. To be notified of future status and maintenance updates, please subscribe here https:// status .campaignmonitor.com/

Scheduled Maintenance

Sat, 18 Oct 2025 20:56:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe here https:// status .campaignmonitor.com/

Scheduled Maintenance

Sat, 18 Oct 2025 20:00:00 -0800

We will be undergoing scheduled maintenance on Sunday, Oct 19, 2025 at 4:00 AM UTC (see your timezone here). The maintenance is expected to last approximately 2 hours.

During this time, email sends may be delayed, and users may experience temporary interruptions when accessing their accounts.

We encourage you to share this information with any additional users on your account who may not see this message.

To stay informed about future maintenance and status updates, please subscribe here https:// status .campaignmonitor.com/

Issues accessing email builder

Sun, 21 Sep 2025 16:19:00 -0800

The issue has now been resolved. Customers should no longer experience errors when accessing email builder.

Issues accessing email builder

Sun, 21 Sep 2025 15:55:00 -0800

Some customers experienced errors when accessing email builder. The issue was identified and systems were fully restored.

Issues with design & spam tests

Wed, 20 Aug 2025 13:36:00 -0800

The incident has now been resolved. Customers should no longer experience issues running design & spam tests.

Issues with design & spam tests

Wed, 20 Aug 2025 06:43:00 -0800

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues running design & spam tests.

Issues with design & spam tests

Wed, 20 Aug 2025 05:35:00 -0800

Some customers may currently experience issues with the design & spam tests found under "Run inbox tests." We are working to resolve this as soon as we can. Thanks for your patience.

Segment processing issues

Fri, 01 Aug 2025 10:30:00 -0800

The incident has now been resolved. Customers should no longer experience issues creating and updating segments.

Segment processing issues

Fri, 01 Aug 2025 08:00:00 -0800

Some customers may currently experience issues creating and updating segments. We are working to resolve this as soon as we can. Thanks for your patience.

Scheduled Maintenance

Sat, 12 Jul 2025 20:49:00 -0800

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

Scheduled Maintenance

Sat, 12 Jul 2025 20:00:00 -0800

We will be undergoing scheduled maintenance on Sunday, 13 Jul 2025 at 04:00 AM UTC (see your timezone here). The maintenance is expected to last approximately 2 hours.

Emails scheduled to send during the maintenance may be delayed and customers may experience interruptions when logged into their account during maintenance.

We encourage you to share this information with any additional users of your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Insights database update

Wed, 11 Jun 2025 18:04:00 -0800

Updates to the Insights database have been successfully completed. Insights is now available. Thank you for your patience.

Insights database update

Wed, 11 Jun 2025 17:00:00 -0800

We're currently performing an update to the Insights database. This process is expected to take approximately 1 hour, during which time Insights will be unavailable. Insights data backlog will be processed once the update is complete. No impacts on other areas of the application are expected.