Help Center

Help Center
 
[closed]

The system we use to provide Premier phone support is currently offline. We are working to resolve this as soon as we can. Any users needing technical support can contact us through the in-app "Get support" option in the meantime. Thanks for your patience.

 

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues contacting Premier phone support, though we are monitoring results.

 

The incident has now been resolved. Customers should no longer experience issues contacting the Premier phone support line.

Help Center
 
[closed]

Our help center websites are currently offline. We are working to restore these sites as soon as possible. Access to your account, sending, and all other functionality remains uninterrupted. Thanks for your patience.

 

Our help center sites are now online and should be accessible again. Access to your account, email sending, and other functionality was not affected by this.

Web application Email sending API Help Center Marketing website Campaign creation & previews Campaign emails API endpoints Campaign reporting (opens, clicks, Worldview) Transactional emails Transactional SMTP Email builder Journey emails Webhooks Design & spam testing Preview emails Journey builder RSS feed reader Transactional reporting Lists & subscribers Segment processing Signup forms Insights Templates Log in & access Payment processing Email image hosting CSS & JavaScript
 
[closed]

Some customers may experience issues accessing their account, sending email, delayed reporting statistics, and adding subscribers to lists.

 

A fix has been implemented and the incident is now resolved. Customers should no longer experience any issues.

Help Center
 
[closed]

The Campaign Monitor Help Center may be unavailable for some customers. We are working to resolve this as soon as we can. Thanks for your patience.

 

Customers may currently experience issues reaching the Campaign Monitor Help Center.

 

The Campaign Monitor Help Center is mostly operational again though there may be some intermittent issues accessing individual help articles. It is expected this should be resolved shortly.

 

The incident has now been resolved. Customers should no longer experience issues using the Campaign Monitor Help Center.