Our system is experiencing issues where processing subscribers, segments, and tracking opens and clicks is currently delayed. Some campaign and journey sending is also affected. Some API calls may also be affected. Our team is working to resolve the issue as soon as possible.

The issue is now resolved, processes concerning subscribers and segments, as well as open and click tracking, have now all caught up. All emails have now sent, although some may have been delayed for up to 90 minutes. API calls may have also been delayed, or timed out, or experienced server issues during the affected window. 

We will be undergoing scheduled maintenance on Sunday, 13 Aug 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send during the maintenance window.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send during the maintenance window.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

We’ve received reports that some customers are having trouble adding new payment cards to accounts. We are currently investigating and will keep you updated.

The incident has now been resolved. Customers should no longer experience issues adding payment cards. If you are still unable to add a card, please contact your card provider and let them know the authorization hold from Campaign Monitor is legitimate.

We will be undergoing scheduled maintenance on Sunday, 7 May 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience interruptions when logged into their account during maintenance. Emails scheduled to send to (or exclude) segments will be delayed. Segment processing will be delayed.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Some customers may be currently experiencing issues when attempting to open or edit emails in the drag-and-drop Email Builder. We are currently investigating, working to resolve this as soon as we can. Thanks for your patience.

We're working to resolve the issues some customers are seeing in the drag-and-drop Email Builder. Thanks for your patience. Insights may also have trouble loading in some accounts. We're hoping to have everything fixed as soon as possible.

A fix has been implemented and the Email Builder should be loading without issue again when opening and editing emails. We're still seeing issues with Insights though, which we are currently working to address.

A fix has been implemented for both the Email Builder and Insights reporting and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience problems accessing the Email Builder or Insights reports though we are monitoring results.

An interim fix has been implemented to ensure customers are not impacted and access to the Email Builder and Insights has been restored. Our engineering team will continue to work on the root cause and we'll provide a further update when a full resolution has been implemented.

We have implemented a permanent fix and this issue is now resolved. Customers should no longer experience any issues with access to the Email Builder or Insights. 

Some customers may be experiencing a discrepancy between open rates shown on campaign reports and the equivalent campaign report on the Insights page. Campaign snapshots open rates are accurate, however open rates in Insights are showing 0%. We are working to resolve this as soon as we can. Thanks for your patience.

Thanks for your patience while we continue to work on a fix. Some customers may continue to see 0% open rates in Insights for campaigns sent since April 7th 2023. The issue is limited to Insights only. Correct and up-to-date open rates can be viewed in sent campaign reports.

We have implemented a fix and Insights data is currently being processed. Open rates are now beginning to show true percentages. We'll resolve this entry once it is all caught up.

The incident has now been resolved. Insights data is now up to date and open rates are showing accurate results.

Shopify customer data is not syncing for some customers using our original Campaign Monitor for Shopify integration. If a Shopify customer makes a purchase in your store, this information may not be syncing to your Campaign Monitor subscriber list in some cases.

A fix has been implemented and all data should be correctly syncing via the original Campaign Monitor for Shopify integration again. If you feel your subscriber list is not up to date, please contact our Support team for assistance.

We will be undergoing scheduled maintenance on Sunday, 22 Jan 2023 at 04:00 AM UTC (see your timezone here) which will last approximately 4 hours.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted over the entire maintenance window, however Insights will be unavailable.

We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers may experience brief interruptions when logged into their account during the maintenance. Emails scheduled will continue to send uninterrupted during the entire maintenance window, however Insights will be unavailable.

To be notified of future status and maintenance updates, please subscribe.

The majority of our maintenance is now complete, however Insights will still be unavailable for a while longer.

We will continue to provide updates as necessary.

The maintenance task is now done and we are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance.

To be notified of future status and maintenance updates, please subscribe.

Some customers may currently experience slow loading for some pages within their account, and occasional, intermittent errors. Open and click tracking is also delayed and may therefore display as lower than expected in reporting. We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience slow loading within their account. Open and click tracking is also delayed and so campaign reports may display lower figures than expected. We'll continue to provide updates as we work to resolve this.

The incident has now been resolved. Customers should no longer experience delays or slowness within their account. Open and click tracking reporting will continue to populate in reports and no tracking information has been lost.

Some users may currently experience issues with advanced analytics tracking tags not being appended to links. Google Analytics tags are not affected by this. We are working to resolve this as soon as we can. Thanks for your patience.

A fix has been implemented and the incident is now resolved. Users should no longer experience issues with advanced analytics tracking.