Delayed reporting and problems accessing subscriber profiles
Incident Report for Campaign Monitor
Resolved
Reporting is now up to date in all accounts. This incident is now resolved.
Posted May 16, 2019 - 20:31 PDT
Monitoring
We've applied a fix and subscriber profiles are starting to load again. Reporting is currently still delayed, but catching up.
Posted May 16, 2019 - 20:12 PDT
Identified
Our engineers are working on this issue. As well as subscriber profiles being inaccessible, reporting for some campaigns (opens/clicks) may also be delayed.
Posted May 16, 2019 - 20:06 PDT
Investigating
Subscriber profiles cannot be accessed in some accounts right now. We're currently investigating and will provide further updates.
Posted May 16, 2019 - 19:49 PDT
This incident affected: Web Application (Campaign Reports (Opens, Clicks, WorldView), Lists).