Open tracking delayed

Performance

Status: closed

Start:

End:

Duration: 3 hours 26 minutes

Affected Components:

Web application Campaign reporting (opens, clicks, Worldview) Transactional reporting

Update

2022-03-14T01:24:00.0000000Z

Some customers may currently experience Open tracking issues. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2022-03-14T01:58:00.0000000Z

We are continuing to work on a fix and will provide further updates. Customers may currently experience Open reporting issues.

Open information is currently being processed and catching up.

Thank you for your patience while we complete the processing.

Resolved

2022-03-14T04:50:00.0000000Z

The incident has now been resolved. Customers should no longer experience Opens reporting issues.

Thank you for your patience while this processing was completed.