Application access and email sending issues for some accounts
Performance
2022-02-08T02:29:00.0000000Z
Application access and email sending issues for some accounts
Status: closed
Start:
2022-02-08T00:59:00.0000000Z
End:
2022-02-08T02:29:00.0000000Z
Duration: 1 hour 30 minutes
Affected Components:
Web application
Email sending
Campaign creation & previews
Campaign emails
Campaign reporting (opens, clicks, Worldview)
Transactional emails
Email builder
Journey emails
Preview emails
Journey builder
RSS feed reader
Transactional reporting
Templates
Log in & access
Update
2022-02-08T00:59:00.0000000Z
2022-02-08T00:59:00.0000000Z
Some customers may currently experience issues logging in and accessing their account. We are working to resolve this as soon as we can. Thanks for your patience.
Update
2022-02-08T01:20:00.0000000Z
2022-02-08T01:20:00.0000000Z
As well as some customers not being able to access their account, email sending is currently impacted on a sub-section of accounts. We are continuing to work on resolving this as soon as we can. Thanks for your patience.
Resolved
2022-02-08T02:29:00.0000000Z
2022-02-08T02:29:00.0000000Z
The incident has now been resolved and all accounts are accessible again. Emails scheduled to send during the incident may have been delayed.
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