Issues with unsubscribe links in emails

Incident

Issues with unsubscribe links in emails

Status: closed

Start:

End:

Duration: 2 hours 34 minutes

Affected Components:

Web application Email sending Campaign emails Journey emails Lists & subscribers

Update

2021-05-19T19:50:00.0000000Z

Subscribers may currently see a blank page when clicking the unsubscribe link in a campaign. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2021-05-19T20:37:00.0000000Z

We are continuing to work on a fix and will provide further updates. Subscribers may currently see a blank page when attempting to unsubscribe from a campaign. The unsubscribe will not be successful when this is encountered.

Update

2021-05-19T22:11:00.0000000Z

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Your subscribers should no longer experience issues unsubscribing, though we are monitoring results.

Resolved

2021-05-19T22:24:00.0000000Z

The incident has now been resolved. Users should no longer experience issues when unsubscribing from campaigns.