Issues with unsubscribe links in emails

Incident

Issues with unsubscribe links in emails

Status: closed
Start:
End:
Duration: 2 hours 34 minutes
Affected Components:
Web application Email sending Campaign emails Journey emails Lists & subscribers
Update

Subscribers may currently see a blank page when clicking the unsubscribe link in a campaign. We are working to resolve this as soon as we can. Thanks for your patience.

Update

We are continuing to work on a fix and will provide further updates. Subscribers may currently see a blank page when attempting to unsubscribe from a campaign. The unsubscribe will not be successful when this is encountered.

Update

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Your subscribers should no longer experience issues unsubscribing, though we are monitoring results.

Resolved

The incident has now been resolved. Users should no longer experience issues when unsubscribing from campaigns.