Campaign and transactional sending errors

Incident

Campaign and transactional sending errors

Status: closed

Start:

End:

Duration: 2 hours 29 minutes

Affected Components:

Web application Email sending Campaign creation & previews Transactional emails

Update

2021-05-18T02:08:15.5370000Z

Customers may currently see errors or missing content when attempting to create or send campaigns and transactional emails. We are working to resolve this as soon as we can. Thanks for your patience.

Update

2021-05-18T02:24:00.0000000Z

We are working to resolve the issue. Customers should see less errors as the application begins to return to normal.

Update

2021-05-18T02:48:00.0000000Z

A fix has been implemented and we are verifying that everything is back to working as expected. Customers should no longer see errors when attempting to create or send campaigns and transactional emails, though we are monitoring results.

Resolved

2021-05-18T04:38:00.0000000Z

This incident has now been resolved. Customers should no longer see errors or missing content when creating or sending campaigns and transactional emails. Some transactional emails sent during this period may have been delayed.