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Past Incidents
This Week
Web application Campaign reporting (opens, clicks, Worldview)
Jun-8, 9:27am
[closed] Campaign reports (including transactional emails) will be delayed as the system processes a backlog of subscriber engagement data. This is related to the earlier incident that also affected campaign sending for some users, which has now been resolved.
Jun-8, 9:38am
Transaction email reporting has now caught up.
Jun-8, 9:53am
The incident has now been resolved. Customers should no longer experience delayed campaign reporting.
Jun-8, 9:57am
The incident has now been resolved. Customers should no longer experience delayed campaign reporting.
Web application Email sending Transactional reporting Campaign reporting (opens, clicks, Worldview) Campaign emails Transactional emails Journey emails Preview emails
Jun-8, 5:55am
[closed] Some customers may currently experience delays with reporting for email campaigns, journeys and transactional emails. We are working to resolve this as soon as we can. Thanks for your patience.
Jun-8, 6:55am
We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.
Jun-8, 7:27am
We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.
Jun-8, 8:06am
We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.
Jun-8, 8:35am
We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in email reporting, and some may experience delays in email sends.
Jun-8, 9:00am
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience sending delays, though campaign reporting data is expected to take some time to catch up.
Jun-8, 9:25am
Email sending has returned to normal, though email reports will remain delayed for a while as the system processes the backlog of tracking data.
Last Week
Campaign creation & previews API endpoints Preview emails Journey emails Transactional emails Campaign emails RSS feed reader Transactional reporting Log in & access Payment processing Webhooks CSS & JavaScript Design & spam testing Insights Signup forms Segment processing Lists & subscribers Journey builder Templates Email builder Campaign reporting (opens, clicks, Worldview) Email image hosting Transactional SMTP Web application Email sending API
Jun-5, 10:29pm
[closed] Some customers may currently experience issues accessing their account, making API calls, and sending emails. We are currently investigating.
Jun-5, 11:13pm
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues accessing their account, making API calls, and sending emails though we are monitoring results.
Jun-5, 11:36pm
The incident has now been resolved. Customers should no longer experience issues accessing their account, making API calls, and sending emails. 
June 05, 9:00pm
Campaign creation & previews API endpoints Preview emails Journey emails Transactional emails Campaign emails RSS feed reader Transactional reporting Log in & access Payment processing Webhooks CSS & JavaScript Design & spam testing Insights Signup forms Segment processing Lists & subscribers Journey builder Templates Email builder Campaign reporting (opens, clicks, Worldview) Email image hosting Transactional SMTP Web application Email sending API
Jun-5, 9:00pm
[closed] We will be undergoing scheduled maintenance on Sunday, 06 June 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 30 minutes. Our application will become unavailable during this maintenance. Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ. To be notified of future status and maintenance updates, please subscribe.
Jun-5, 9:00pm
Scheduled maintenance is currently in progress. We will provide updates as necessary. Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ. To be notified of future status and maintenance updates, please subscribe.
Jun-5, 9:23pm
The maintenance task is progressing well but taking slightly longer than expected. We aim to have the application running again shortly. Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ. To be notified of future status and maintenance updates, please subscribe.
Jun-5, 9:57pm
The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience. To be notified of future status and maintenance updates, please subscribe.
Jun-5, 10:05pm
We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app. To be notified of future status and maintenance updates, please subscribe.
June 03, 1:53am
Campaign creation & previews Campaign reporting (opens, clicks, Worldview) Email builder Templates Journey builder Lists & subscribers Segment processing Signup forms Insights Design & spam testing Email image hosting CSS & JavaScript Payment processing Log in & access Transactional reporting RSS feed reader Web application
Jun-3, 1:53am
[closed] The engineering team have identified an issue with some hardware that has the potential to cause problems in the future. To mitigate this, they will be performing a quick update to make sure this won't have any future impact on the application. This update shouldn't take too long and it may complete without impacting any users. However, if you do see any errors or experience any issues, please try and refresh and it should resolve.  We'll update this once the maintenance has been completed.   
Jun-3, 2:08am
Just a quick update to let you know the maintenance has been completed and went smoothly with minimal impact on any customers. However, you're experiencing any issues with the application at all, do please let us know.
Week of 06/06/2021
Web application Log in & access
May-24, 12:29am
[closed] Customers may see intermittent errors, or pages that are not correctly loading within the application.
May-24, 1:21am
The issue has now been resolved and all pages should load without any issues. Email sending has not been affected.
Week of 05/30/2021
API API endpoints
May-20, 9:01am
[closed] We’ve received reports that some customers are encountering errors when connecting to the OAuth API endpoints. We are currently investigating and will keep you updated.
May-20, 9:40am
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues connecting to our OAuth endpoints, though we are monitoring results.
May-20, 10:02am
The incident has now been resolved. Customers should no longer experience issues connecting to our OAuth endpoints.
Web application Email sending Lists & subscribers Campaign emails Journey emails
May-19, 12:50pm
[closed] Subscribers may currently see a blank page when clicking the unsubscribe link in a campaign. We are working to resolve this as soon as we can. Thanks for your patience.
May-19, 1:37pm
We are continuing to work on a fix and will provide further updates. Subscribers may currently see a blank page when attempting to unsubscribe from a campaign. The unsubscribe will not be successful when this is encountered.
May-19, 3:11pm
A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Your subscribers should no longer experience issues unsubscribing, though we are monitoring results.
May-19, 3:24pm
The incident has now been resolved. Users should no longer experience issues when unsubscribing from campaigns.
Web application Email sending Campaign creation & previews Transactional emails
May-17, 7:08pm
[closed] Customers may currently see errors or missing content when attempting to create or send campaigns and transactional emails. We are working to resolve this as soon as we can. Thanks for your patience.
May-17, 7:24pm
We are working to resolve the issue. Customers should see less errors as the application begins to return to normal.
May-17, 7:48pm
A fix has been implemented and we are verifying that everything is back to working as expected. Customers should no longer see errors when attempting to create or send campaigns and transactional emails, though we are monitoring results.
May-17, 9:38pm
This incident has now been resolved. Customers should no longer see errors or missing content when creating or sending campaigns and transactional emails. Some transactional emails sent during this period may have been delayed.