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Posted on
Mar 17, 20:19 PDT
Resolved -
The Email Builder is now working normally and there are no further issues with images in campaigns
Mar 19, 04:08 PDT
Monitoring -
A fix has been implemented and images are now working as expected. We're monitoring the issue to avoid any further problems.
Mar 19, 04:05 PDT
Investigating -
Some customers are seeing issues with images in Email Builder campaigns. Some images are appearing stretched and there are some issues with responsive images on mobile devices. Our engineering team have identified the issue and are working on fixing that now. We'd recommend holding off on sending email campaigns for a short period if possible. This issue doesn't effect custom coded campaigns or templates.
Mar 19, 04:02 PDT
Resolved -
This incident has been resolved.
Mar 17, 23:53 PDT
Monitoring -
Affected campaigns are beginning to send again. We'll monitor and resolve this incident once the issue is completely resolved.
Mar 17, 23:45 PDT
Identified -
Some customers may see campaigns stuck sending. We've identified the issue and working on a fix right now. We'll provide another update shortly.
Mar 17, 23:34 PDT
Resolved -
This incident has been resolved.
Mar 13, 18:01 PDT
Monitoring -
Accounts are accessible again. We'll continue to monitor.
Mar 13, 17:55 PDT
Investigating -
Some customers may be experiencing issues logging in and accessing their account. We're currently investigating and will provide further updates.
Mar 13, 17:53 PDT
Resolved -
This incident has been resolved.
Mar 6, 20:21 PST
Monitoring -
Customers should be able to edit and preview campaigns again. We'll continue to monitor.
Mar 6, 20:15 PST
Investigating -
Some customers may be having trouble attempting to edit or preview emails. We're aware of the issue and investigating right now. We will provide another update shortly.
Mar 6, 20:11 PST