We will be undergoing scheduled maintenance on Sunday, October 22, 2017 PDT.
Our service will be offline starting at 4:00 pm PDT on Sunday, October 22 ( see your timezone here ). We expect to be offline for approximately 1 hour.
During this time, you will not be able to log in, create or send email campaigns and the API will be unavailable. Any scheduled or automated emails will be delayed until the maintenance window is over. Transactional emails using the SMTP gateway will be queued and sent when the application is back online. Transactional emails via the API will not be sent. Some campaign links may be affected during the maintenance window. We recommend that users plan accordingly and avoid critical campaign sends around this time.
For more details, please see our FAQ.
Posted on
Oct 16, 15:21 PDT
Resolved -
We've had no further reports of any related issues and our continued testing shows this has now been resolved. Apologies for any inconvenience and thanks for your patience.
Oct 11, 03:49 PDT
Monitoring -
The team have fixed the issue, but we're going to monitor to be sure. If you've experienced this issue, please edit your campaign and save as this should clear any existing problems.
Oct 11, 03:32 PDT
Investigating -
We're looking into reports that customers are experiencing issues with images not loading correctly when creating and editing campaign drafts.
Oct 11, 03:06 PDT
Accounts with custom domains may have experienced errors when clicking links in emails between 19:49 PDT and 20:28 PDT. All account types attempting to view in-app previews during this time may have seen an error page.
Resolved -
Our engineers have resolved the issue that was making the app inaccessible for some users.
Oct 6, 12:44 PDT
Investigating -
Our engineers are investigating an issue that is making the app unreachable for some users. We hope to have more details soon.
Oct 6, 12:15 PDT
Resolved -
Our engineers have now applied a fix and the email editor should work properly for all users.
Oct 6, 10:46 PDT
Identified -
Some users are experiencing issues when using the email builder. Specifically, the navigation bar at the top isn't being responsive. Our engineers have identified the issue and are looking to apply a fix as soon as possible.
Oct 6, 10:31 PDT