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Recent Entries
This Week
Web application Log in & access
[upcoming]

We will be undergoing scheduled maintenance on Sunday, 31 Oct 2021 at 04:00 AM UTC (see your timezone here) which will last approximately 1 hour.

Customers may be logged out of their account, but application functionality will remain, and emails will continue to send during the maintenance window. We encourage you to pass this information along to any additional users on your account who may not see this message.

To be notified of future status and maintenance updates, please subscribe.

Last Week
Web application Campaign creation & previews
[closed]

We’ve received reports that some customers are seeing errors related to importing links when importing custom coded HTML. We are currently investigating and will keep you updated.

We are continuing to work on a fix and will provide further updates. Some customers may currently experience issues importing custom coded HTML.

The incident has now been resolved. Customers should no longer experience issues with links or anything else associated with importing custom coded HTML.

Week of 10/24/2021
Web application Email sending Campaign creation & previews Campaign emails
[closed]

Some customers may experience delays in campaign sending, as well as issues loading campaign drafts that include personalized previews.

A fix has been implemented and the incident is now resolved. Customers should no longer experience delays in campaign sending or issues loading campaign drafts.

Week of 10/10/2021
Campaign creation & previews API endpoints Preview emails Journey emails Transactional emails Campaign emails RSS feed reader Transactional reporting Log in & access Payment processing Webhooks CSS & JavaScript Design & spam testing Insights Signup forms Segment processing Lists & subscribers Journey builder Templates Email builder Campaign reporting (opens, clicks, Worldview) Email image hosting Transactional SMTP Web application Email sending API
[closed]

We will be undergoing scheduled maintenance on Sunday, 03 Oct 2021 at 03:00 AM UTC (see your timezone here) which will last approximately 4 hours. Our application will become unavailable during this maintenance.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Customers will not be able to log into our site, use the application, or send emails during this maintenance window. For more details, please visit our FAQ.

To be notified of future status and maintenance updates, please subscribe.

The maintenance task is now done but our engineers are currently verifying that everything is working as expected before resolving the status page. Thanks for your patience.

To be notified of future status and maintenance updates, please subscribe.

We have completed our scheduled maintenance. Emails that were queued to send during the maintenance window may have been delayed. Users may temporarily see some residual slowness in the app.

To be notified of future status and maintenance updates, please subscribe.

Web application Payment processing
[closed]

We’ve received reports that some customers are having trouble processing card payments. We are currently investigating and will keep you updated.

Some customers may experience delays in payment processing and issues adding new payment details to clients in agency accounts. We are working on a fix and will continue to provide updates.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues with processing card payments, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues processing payments or adding payment details.

Marketing website
[closed]

Our marketing website at campaignmonitor.com is currently offline. We are working to restore it as soon as possible. Access to your account, sending, and all other functionality remains uninterrupted. Thanks for your patience.

Our marketing site at campaignmonitor.com is now online and should be accessible again. Access to your account, email sending, and other functionality was not affected by this. The issue affected the campaignmonitor.com domain only.

Web application Campaign reporting (opens, clicks, Worldview)
[closed]

Some customers may currently experience delays with open tracking for campaigns. We are working to resolve this as soon as we can. No open data is lost and will be processed and appear in campaigns once the issue has been resolved. Click tracking is not impacted by this issue in any way. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays with open tracking.

Our engineering team have been able to resolve the root cause of the issue. We are currently processing the backlog of open tracking data which is expected to take some time. We'll provide an update once that is complete.

The incident has now been resolved. Customers should no longer experience delays with open tracking and all opens occurring during that period have been updated and are appearing in campaign reports.